What is even the point?

[jghfx]

I'm on the 3 month plan. Current cycle is Sept.3-Dec.5, the plan includes 6GB of data for the cycle. My power was out for 4 days during Fiona, during that time I used a significant amount of my plan data. When the 2GB Fiona bonus data code was sent to me, I claimed it immediately. At the bottom of my profile it says 0/2GB Fiona bonus data. Today I reached my 6GB limit that I have previously never hit before and instead of that bonus data activating, I've now had to purchase an additional 1 GB to get me through.

So back to my original question, what did I actually activate with that promo code if the bonus data didn't kick in when my limit was reached? Pretty frustrating situation overall.

[hTideGnow]

Hi @jghfx  yes PM is usually very reasonable

Happy ending 

And, you and your family were ok with Fiona?? All good now?

[jghfx]

To follow up, Public Mobile customer service made this right in a very timely manner when I reached out to them. 

[hTideGnow · Accepted solution]

Hi @jghfx 

this is how to open ticket wirh CS Agen:

at : https://publicmobile.ca/chatbot. 

First type Contact CS Agent,
then select the only choice there:  "Contact..",
from the list of ,  choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[jghfx]

How do I connect a CSA?

[gpixel]

@jghfx 

since your renewing your plan on Dec 5th. I suggest switching to the new promos $40/15gb and $45/20gb. schedule a plan change on your renewal date or since you're out of data you can change immediately. if you decide to change immediately add $40/45 to the account. the $40/15gb will expire tomorrow I'm not too sure about the $45/20gb

[Metal1967]

@jghfx  I  see the edit now.. message csa…

[Metal1967]

@jghfx  Didn’t miss read.. what are you asking for?the 90 day thing probably caused the problem.. you didn’t check things out

[jghfx]

I think you misread my post. My data only ran out today. I am on a 90 day plan.

[Metal1967]

@jghfx  What happened was terrible.. a bit late now to be asking for help….it was offered.. was a little late..when offered  but it was offered 

[hTideGnow]

HI@jghfx   Unfortunately the 2GB Fiona bonus has a 30 days expiry.  Yes, in your case, it will drain your regular data before add-ons kick in, which is normal. 

Maybe open a ticket with PM and explain the situation and hope they can give you a one time credit ?

Try