08-09-2022 05:25 PM
08-09-2022 08:04 PM
@dust2dust wrote:@NDesai- Indeed. Thanks. The OP did not mention their account status.
They are trying to make a payment so i assumed it must be suspended. Either way, just wanted you and others to know what happens with 2FA when account is suspended.
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08-09-2022 07:55 PM
@NDesai- Indeed. Thanks. The OP did not mention their account status.
08-09-2022 07:51 PM - edited 08-09-2022 07:52 PM
@dust2dust wrote:You can edit your first subject line if you like. Is there an SMS option?
PM does not allow SMS verification when an account status is Suspended. They won't even offer you SMS option because system thinks it's useless as you cannot receive SMS while in Suspended status which is fair. However, the same thing happens during renewal when your plan goes into Suspended status for a few hours despite services are working fine during that time. Email verification is the only way to get in.
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If you need to contact PM Customer Support Agent, send a Private Message.
08-09-2022 06:10 PM
use browser from computer,and clear cache and cookies and use one page inPrivate mode,
To Login Page
and go to payment,,, manage payment method and update card information and save payment.
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,
until you complete updated credit card payment use vouchers,
if you need ASAP to make payment you can go to Shell Stations to purchase vouchers
and add to your account by call *611
once connected press (1) then (1) again and enter the 12 digit PIN #,
08-09-2022 05:44 PM
You can edit your first subject line if you like. Is there an SMS option?
08-09-2022 05:44 PM
Hi @garryllewellyn please open ticket either PM cs Agent :
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-09-2022 05:42 PM
Can’t make a payment as I cannot access the account.
08-09-2022 05:26 PM