Email Not Reconized

[Hala4567890]

For my other account with PM the login screen does not recognize my .services  as a valid email.  I already created my account and could log in last year.  This year the email in not considered valid.  I tried forgot password and when I click on the link I am emailed to my .services account it still not recognized as a valid email.  How do I log onto my account?

Please advise

[Hala4567890]

I tried forgot email and it had the same issue.

[hTideGnow]

hi @Hala4567890 

PM is one email for only one account, so you much have used 2 e-mail for the 2 accounts 

if you cannot figure out the e-mail to login the 2md account, please ask agent to help 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[fixin1]

@Hala4567890 - Have you tried "Forgot Email?" option, it will ask for your phone number then send a 6 digit code to your email.

Also try incognito / secret / private mode or try logging in on another device.

If you cannot login, please contact CS_Agent for help regaining access to your account:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox