17 hours ago
For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.
4 hours ago
@hairbag1 wrote:at your next group meetings with Public Mobile team, can you suggest they be a bit more forthcoming with outage incident info. I would be appreciated by all and limit the confusion on whether the issue is on PM end or customer end. As of now, they've remained silent on yesterdays system upset that affected many PM customers. Can they not provide some info during future system outage/upsets ?
Trust me I have always been one of the most vocal about being transparent. When you pretend nothing is happening, it normalization of deviance.
4 hours ago
at your next group meetings with Public Mobile team, can you suggest they be a bit more forthcoming with outage incident info. I would be appreciated by all and limit the confusion on whether the issue is on PM end or customer end. As of now, they've remained silent on yesterdays system upset that affected many PM customers. Can they not provide some info during future system outage/upsets ?
4 hours ago
realistically, all service provider will try to bring up the service ASAP , so asking for ETA is not very useful
but of course, yesterday was not good, PM didn't make an announcement here.
4 hours ago
The dropped call problem was on and off for many months. Generally customers got nothing. The ToS has problems like this covered.
5 hours ago
Great question. I found the disruption challenging and it would have been good to have been notified this was going to happen and how long it would be.
5 hours ago
for most service provider, a one day interruption like that, they won't do much., especially you still have data , text.
But you can still ask. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
5 hours ago
not sure if they will do. We are just customers, so, best to check with PM support agent directly, and share their answer
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
5 hours ago
Is PM going to issue a refund or some other compensation for loss of service yesterday for outgoing calls to all the customers who experienced this? I have asked Customer Service several times and the question has been ignored. For those of us who are faithful customers who keep their payments up to date, it would be a meaningful and appreciative gesture from PM. Come together Community and let's ask in numbers. Because the issue is fixed doesn't mean the question should be ignored in the hope it will go away.
7 hours ago
@Dianabeee wrote:On Vancouver Island no outgoing calls all day and still the same issue at 11 pm. Will this be fixed tomorrow?
@Dianabeee you tested and does it work this morning? remember to reboot the phone first.
8 hours ago
Yay, tried my phone this morning and it is working for outgoing calls again.
14 hours ago
that's been an ongoing problem for many Public Mobile customers today. Seems to be a network upset and we can only hope they fix it ...eventually. Hang in there.
15 hours ago
On Vancouver Island no outgoing calls all day and still the same issue at 11 pm. Will this be fixed tomorrow?
16 hours ago
I still cannot make outgoing calls. Been 36 hours.
16 hours ago
i cannot make a call. Can receive incoming calls, swnd amd receive messages
16 hours ago
My husband and I have the exact same phones, both deal with PM, and he can call out and everything is working for him, I how ever can't call out.
17 hours ago
Cannot make outgoing calls. Why?
17 hours ago
It's now 10pm and I still can't call out!
17 hours ago
I put in a ticket at 8am and have received zero help or response😡 It is now 10pm. Very poor customer service.
yesterday
@Mitos there was an outage earlier. Some might be fixed while others still experiencing issues.
Try to restart your phone and see what happens.
If still not working you can continue to wait for everything to be back up and running or use the orange chatbot to create a ticket to public mobile.
yesterday
@Leviwalker777 known outage affecting many. hopefully it will be back up and running soon
yesterday
same problem in BC
yesterday
I am on 4G network. I can receive and text out. But, can not call out or receive phone calls. What's the fix?
yesterday - last edited yesterday
What's going on?
yesterday
Weird…probably best to enter a ticket as pet slusagm’s suggestion below
yesterday
I am also in BC and put in a service ticket. I have received one reply and responded. Now I am waiting for further communication. I presume they are pretty busy with everyone that is having this problem.
yesterday
Many Reboots. Still not working. I can send and receive texts. I can receive calls but not make calls.
I think something missed in the billing. My auto renew was today. My account shows data is okay but my call minutes is at minus two. My international texts are at minus one. Very odd.
yesterday
I also live in BC and am having the same problem.
yesterday
some said the issue is resolved and they can make and receive now. Telus also removed the outage note. Try reboot the phone, try your sim in another phone if possible. If still cannot make calls or receive, ask PM to check.
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
I still can't either. I'm in BC. Been over 12 hours now.
yesterday
i am having same issue and live in BC.