Welcome email qr code doesn't work; I cant access my esim

[Joychoi]

I made 3 tickets the past week for no response. My phone is on SOS and I have tried to contact Public to help fix this issue as the website and app states to contact support unable to install esim. PLEASE HELP ME this has been a weeks worth of missing calls and texts.

[CSA_PM]

Hello @ Joychoi,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

@Joychoi 

Usually have to wait for CS_Agent response to ticket.  

If you can login into your PM app on your phone, you could try to purchase another eSIM under profile section.  That might re-install another eSIM. 

[hTideGnow]

hi @Joychoi can you double check the Sim Manager or Settings -> Cellular screen and see if a PM eSIM already there?  usually the app would install that for you already and you don't need QR code to scan 

[Socrates8567]

Sadly, it's now just a waiting game until they reply.