WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

[dave2]

Hello,

Without any warning, my service suddenly stopped working. First I received a message saying, "You don't have an active plan on your account," and then I received a message saying, "Your service has been temporarily suspended.

Please note: I have had an active account for years.

On my account page it says: PLAN EXPIRED. 

Also: this message appears at the top of my account page: "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

I AM ON AUTOPAY.

I also received a message saying that I owe $27.00.

Could someone please explain what the hell is going on here?

[TheOldVR]

@dave2Don't blame you..... I would be losing my mind too.

Need to check on my parents and make sure that they are okay... otherwise there will be trouble :P.

Good luck peeps!!!

[dave2]

Yes, I received the same message. From what others have been telling me, this is presumably just a major screwup on their end. Nothing to do now but grin and bear it. As far as I know, no explanation has been offered.

[Prakashb]

mine is still not fixed....does PM expects us to be fool enough to pay twice for each month

it has the following message inspite of paying it yesterday -

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

[dave2]

Apologies to computergeek541 – my emotions temporarily prevented me from rationally processing his reply. Thanks to both of you!

[TheOldVR]

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@dave2 wrote:

Sorry for my ignorance, but how do I contact a MOD?

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Copied from above post ...

Unfortuantely, there have been other reports of similar issues today.  The only way to contact Public Mobile is to send a private message to Moderator_Team.  You can use this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Credit goes to @computergeek541....

[dave2]

Sorry for my ignorance, but how do I contact a MOD?

[TheOldVR]

It's a common issue that others are also experiencing @dave2 ..... not that me saying that helps u at all :(.

Suggest you contact a MOD directly and get your self in Queue for help... hopefully PM is already working on a fix.

There are several other similar threads to yours right now.

Hope things get sorted for you asap...

[mh1983]

One person reported that their service was restored: https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/.... Hopefully that means fixes are on the way.

[computergeek541]

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@dave2 wrote:

Hello,

Without any warning, my service suddenly stopped working. First I received a message saying, "You don't have an active plan on your account," and then I received a message saying, "Your service has been temporarily suspended.

Please note: I have had an active account for years.

On my account page it says: PLAN EXPIRED. 

Also: this message appears at the top of my account page: "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

I AM ON AUTOPAY.

I also received a message saying that I owe $27.00.

Could someone please explain what the hell is going on here?

---

Unfortuantely, there have been other reports of similar issues today.  The only way to contact Public Mobile is to send a private message to Moderator_Team.  You can use this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437