Are you sure you're entering the correct PIN from the voucher? It would usually have 12 digits.
Also, try these tips:
-clear your browser cookies/cache
-use a different browser
-use private/incognito browsing mode
-turn off ad/pop-up blockers
-use a different device (tablet, desktop, laptop)
If that doesn't help, then you'll need a moderator.
Click this Moderator_Team link to send a private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your phone number and the voucher info.
