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Voicemail stating it's full

diamondjoeg
Good Citizen / Bon Citoyen

Hey All,

 

Today I was told that my voicemail was full.  I checked and I have no messages in there.  Tried voicemail again and says it's full.  I did just change my plan to the new $40.00 for 15GB at 4g speed.  But I thought voicemail is with all plans.  I can reach my voicemail to see if I have any messages.  Others that changed their plan have the same issue.  And a few that have not changed their plan still have voicemail working.

 

Thanks for any ideas

7 REPLIES 7

diamondjoeg
Good Citizen / Bon Citoyen

After speaking with Customer Service and trying a few things (resetting network, they stated they rebooted?? voicemail on their end) things weren't working.  Two hours later they started working again without any further communication.

diamondjoeg
Good Citizen / Bon Citoyen

Thanks Dust for the response.  So when I dial the 778 number I can leave a message when I enter my cell number account and hear my greeting.  I can then dial this number back go in to my account and hear the message i just left.  My voicemail long '1' number is 647-580-4001.  When I enter this way there is no message.  This 647 number is what I've had for 3 years.  I'll see if I can move everything over to the 778 number since that appears to be working.

diamondjoeg
Good Citizen / Bon Citoyen

When I call from a different phone and let go to voicemail.  I can't leave a message stating it's full.  When I call and hit the "*" and password it say's no messages.

dust2dust
Mayor / Maire

Try dialing 1-778-580-4001 from the phone and see what it says for voicemail. I don't recall reading others having this problem. I would then be looking at your call forwarding settings as that is how voicemail works. Then finally whatever number your long press 1 is set to.

darlicious
Mayor / Maire

@diamondjoeg 

Are you long pressing (1) to access your voicemail? Try calling your number from another phone or a voip app. When it connects press "*" and enter your voicemail pin #. Do you get the same message?

diamondjoeg
Good Citizen / Bon Citoyen

Thanks for the suggestion Darlicious.  The voicemail full is still happening after reboot. 

darlicious
Mayor / Maire

@diamondjoeg 

Try rebooting  your phone.

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