07-02-2024 01:22 PM - last edited on 07-02-2024 01:51 PM by computergeek541
I have an iPhone. If there is a voicemail should there be any notification indicating there is a voicemail? Do you have to connect to the voicemail system all the time to find out if there is any new voicemail?
Solved! Go to Solution.
07-10-2024 11:59 AM
I contact tech support. They said it's a system bug switching from Koodo where I had visual voicemail to PM. They said the only way to fix it is to reset the phone, and do not do a restore on it.
07-02-2024 06:01 PM
Yes I have the voicemail password set up. The voicemail works except my phone gives no indication there is a voicemail. I believe the issue relates to me having visual voicemail on my previous carrier. I do not think it's something I can change myself on the phone. I have a ticket now open for their technical team to advise.
07-02-2024 05:46 PM
@Melanie2024 Apple's Live Voicemail is enabled by default if you have updated to ios17. You can turn it off in Settings - Phone - Live Voicemail if you don't want it. It intercepts voicemails and stops them going to PM voicemail. I like it because I can see the message being transcribed and choose to answer if it's someone I actually want to speak to instead of spam. Having said that, I don't think it's your problem because you would be getting notifications for that. As was asked before, have you actually set up your PM voicemail with a password etc.?
07-02-2024 05:36 PM
Is this something PM has to change or something I do on my iPhone?
07-02-2024 05:07 PM
iPhone default settings has a voicemail notification and virtual voicemail, that allows you to listen to the voicemail without calling Public mobile voicemail
07-02-2024 02:10 PM
@Melanie2024, did you set up your mailbox? Try calling your number from another phone to see if it is allowing you to leave a message. If your mailbox (voicemail) has not been set up I don't think it will leave a notification
07-02-2024 01:33 PM
In my case notification are enabled but the voicemail indicator is not working. I recently joined PM so it seems like it may be a PM issue. I will create a ticket and have it checked.
07-02-2024 01:27 PM - edited 07-02-2024 01:28 PM
Yes you will get a notification if this setting for notification is enabled.
Check Settings>Phone>Notification and enable sound, badge and banner or which one you want turned on.