Voicemail not working

[Shutdown]

Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account it didn't work I still can't access my voicemail.

[Luddite]

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@Anonymous wrote:

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@Shutdown wrote:

I want it fixed not a work around so I'll need a mod. I've already contacted them.

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Suit yourself. It's not a workaround. It's how the thing works. Check your call forwarding options in your dialer. Call one of those numbers in that list and it should get to your voicemail. But whatever.

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Just an fyi: I do not have call forwarding activated but can still reach voicemail by pressing/holding #1.

[bravo_md]

Thanks very much for the reply. Now I understand.

[Anonymous]

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@bravo_md wrote:

When I've checked my call history I've notice 6 or more calls from my phone number to voice mail [my area code] 580-4001 a day, even when I don't check my voice mail.  Any reason why that's happening? thanks

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That's the log of the call forwarding when a caller drops to voicemail.

[bravo_md]

When I've checked my call history I've notice 6 or more calls from my phone number to voice mail [my area code] 580-4001 a day, even when I don't check my voice mail.  Any reason why that's happening? thanks

[Anonymous]

 @Shutdown 

1. call your number from another phone, don't answer it...does it drop to your greeting and allow leaving a recording?

2. if so then call again and during the greeting press * and then your 10 digit number as the password...does that get you into your voicemail control?

3. call the number from your phone that geopublic wrote above...do you get to your voicemail control? (Maybe it asks for a password. There's a setting to turn off requiring a password when calling voicemail from the phone.)

[Shutdown]

The exact same thing. I've tried that one too.

[geopublic]

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@Shutdown wrote:

I wrote I already tried that it didn't work.

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@Shutdown  What happens when you call 6475804001?

[Shutdown]

I wrote I already tried that it didn't work.

[geopublic]

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@Shutdown wrote:

I want it fixed not a work around so I'll need a mod. I've already contacted them.

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@Shutdown  Use selfserve to access your account and select the reset voicemail password option. From your phone hold down the 1 key enter your phone number as the password.

[Anonymous]

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@Shutdown wrote:

I want it fixed not a work around so I'll need a mod. I've already contacted them.

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Suit yourself. It's not a workaround. It's how the thing works. Check your call forwarding options in your dialer. Call one of those numbers in that list and it should get to your voicemail. But whatever.

[Shutdown]

I want it fixed not a work around so I'll need a mod. I've already contacted them.

[Anonymous]

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@Shutdown wrote:

It would call my phone not my voicemail if I called my number.

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That's exactly correct. But there's call forwarding in your phone that if you don't answer a call it will call forward somewhere. That somewhere would be one of the voicemail access numbers here. Set your call forwarding to a relevant number in that list and it should get to your voicemail.

[RossN]

@Shutdown here is the moderator link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN]

@Shutdown  from the help section  To access voicemail messages from your mobile device, hold down the ‘1’ key on your phone keypad. You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

[Shutdown]

I'm just going to contact a mod and see if they can fix this then.

[Shutdown]

It would call my phone not my voicemail if I called my number.

[Maple98]

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@Shutdown wrote:

Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account it didn't work I still can't access my voicemail.

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Have you tried restarting your phone? 

[RossN]

Ok just a thought, see if you can dial in from another phone with your password if one is avaliable

[Shutdown]

I'm on the $40/5gb plan.

[RossN]

@Shutdown hi by any chance are you on the 10 or 15 dollar plan and run out of minutes? can you try to call in from anther phone ?

[Shutdown]

No and my voicemail number is my number which is correct. It just keeps looping where it asks me to request a temporary password which just keeps looping the same thing. And yes it was working fine before. This is the first time this has ever happened to me.

[Anonymous]

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@Shutdown wrote:

Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account it didn't work I still can't access my voicemail.

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I don't think you're dialing in to the right voicemail. Check your voicemail call forwarding options. Should be something like your provincial area code and 580 4001. Did you change dialers or something?