Voicemail not working?

[GOPDOG]

Out of the blue voicemail stopped working very weird.

• IPhone 14
• Can access voicemail settings etc
• VM doesn't pick up when a caller calls. 
• Just rings and Rings and eventually disconnects. 
• Not sure why this happened or how to make it work. Any help or advice?

Thanks in advance. 

[slusagm]

since @eddieO helped you , you should pick his as the solution instead of your own one

[GOPDOG]

Update. This was eventually resolved. It was on the back end with PM. Had to speak to a tech to get resolved. But all fixed now. 👍

[GOPDOG]

@eddieO thanks. Will do. 

[eddieO]

@GOPDOG very odd, I just tried calling my own number and the voicemail picked up. Are you able to try again, if it's still not picking up try reaching out to a support agent, maybe something on their end?

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)