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Voicemail not working

Sukboo
Great Neighbour / Super Voisin

When I receive the voicemail I can't access it  then I have to call my cellphone and check it. It is inconvenient. Please explain how to solve it.

2 REPLIES 2

Phil_Adelphus
Mayor / Maire

@Sukboo  How are you trying to access voicemail, by long-pressing 1 or dialing 1+ your 10 digit phone number?  If you need customer support open a ticket at the chat icon bottom right of this page.

ORNGNBLK
Good Citizen / Bon Citoyen

Good morning Sukboo, 

What device are you trying to access voicemail from? iPhones with newer iOS have voicemail access through the phone widget. No need to call your voicemail if you have iPhone. Hope the below helps:

  1. Go to the Phone app

    ORNGNBLK_0-1728121547927.png

     

    on your iPhone.

  2. Tap Voicemail, then tap a message.

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