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Voicemail, 1 866 numbers, and dialing 1 in front of local numbers

Great Neighbour / Super Voisin

These three issues have come up for me in the last year.

1. My phone rings and rings and will not go to voicemail even though I have recorded a greeting

2. I tried calling my insurance company (a 1 866 number) and it would not go through, but works perfectly fine on a land line

3. I have to dial 1 in front of local numbers and I don't know why (my son is also with Public Mobile and does not have this issue).


Deputy Mayor / Adjoint au Maire

@mari63 - That is unusual. 1 - 800, 866, etc work usually but 310-xxxx numbers do not tend to work. I tried calling TELUS with the 310 and it did not go through but luckily I had a Telus phone nearby and called them using it.

About voicemail, iOS has Live Voicemail, which answers the phone when it is not picked up, and a random greeting will be made. If not, please try if you have any call forwarding restrictions enabled.

Is there any other number with your insurance? Maybe contact CS_Agent here:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

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