Voice mail

[Guy58]

Hi. iPhone 13 running iOS 18.

I have people calling me and they don’t get the voicemail. I disabled the voicemail on the iPhone as Publix troubleshooting logs told me to. Still have a problem people report phoning and all they hear is a click click. Also sometimes I have a missed call and it doesn’t show up so I don’t think it’s the phone. I think it’s Publix network

[Guy58]

Thank you for your help

[hTideGnow]

hi @Guy58 submit a ticket and ask PM support 

Please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

Hey @Guy58 

Settings, General, Transfer or Reset iPhone, Reset, Reset Network Settings. Then reboot.

[Guy58]

Ni

how do u get support to do that?

thanks for your help

[Guy58]

Hi

by reboot phone that means turn it off?

reset network settings - how do u do that?

yes iphone live is disabled

[hTideGnow]

hi @Guy58 did you try Reboot Phone and Reset Network Settings? 

And did you try your sim on another phone?

and when you said Disable Voicemail, you meant iPhone Live Voicemail?

[will13am]

@Guy58 , if you are experiencing problems with the calling feature, having support reset the account can help.  I have had it done before.