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Very slow data on S22 ultra phone

Neil_2900
Great Neighbour / Super Voisin

I have an s22 ultra and have noticed for quite a few months my data is extremely slow almost to the point it isn't working and had been inconveniencing me quite bit, sometimes I have to try and load pages several times and then it start working and stops

3 REPLIES 3

iliketotalk
Mayor / Maire

@Neil_2900 

Data speed can be slower depending on location and conditions at the time.

 

Maybe try to manually select 3G network, instead of LTE or auto.  LTE speeds with Public mobile is capped to 3Mbps, while 3G network is not capped and many customers can get higher speeds.  Will lose the LTE latency, but data speeds might be higher.  

softech
Mayor / Maire

@Neil_2900   Not sure if it is a phone issue or network.  

 

Have you try your SIM on another phone and see a much faster speed in the same place

Have you try to use sim card from another provider in the same place and how the speed look like?

 

With your PM SIM, do you see the same slowness in different area?

 

You can try a Network Reset and see if it helps

 

If it still not working well, I think you still need to try PM sim in a different phone or try a different sim in this phone , and try this phone with a PM sim in different area to try to pin point if it is a phone issue or network

 

hTideGnow
Mayor / Maire

Hi @Neil_2900   Please ty to change your network to 3G Only (some phone call it WCDMA Only or HSPA Only) and maybe you will see a better speed

 

Next, try Network Reset

 

If you can get another phone, try to PM sim card there.