Very poor reception

[Kayjay007]

 I’m on a 4G plan, however I only have 3G reception. I thought this might be due to my older model phone, however I have upgraded to a new device and the problem persists. I’m considering upgrading to a 5G plan, but hesitate as I’m not convinced this will help. For reference, although I am in an area that does not have excellent reception, none of the neighbours I’ve checked with (various carriers) are experiencing this problem. Thoughts..?

Thank you!

[Dunkman]

@Kayjay007 

Might also want to check the nearest Telus or Bell cell tower to your main location.  It might be possible that you are in a poor area for reception

https://www.scadacore.com/tools/rf-path/cell-tower-map-canada/

[hTideGnow]

hi @Kayjay007 did you try manually changing the network mode?

test 4G or LTE and 5G auto

[Kayjay007]

Thank you for your response. I’m using an iPhone 14 Pro Max. I did try to reset my network settings. The phone is showing that I’m connected to PM, but still no reception?

[umnikke8]

The plan you have is not related to reception or network connection at all. All plans can connect to the whole network of 3G/4G/5G.

[Chalupa_Batman]

5G isn't about signal strength. It's about faster data speeds.

What phone are you using? Have you tried to reset your network settings forcing you back on the network?