Very Slow Data

[aubreygodman]

I am getting 0.37 mbps download.  My data is set to LTE.  I'm not sure which plan I have but it's over $40 a month.  

I knew my phone was slow but my friend said it should be way faster.  I have been over paying for slow data for years now, not happy at all.  Why is this so slow?

I have an iphone now but it was slow with my Samsung as well.  Any help would be appreciated.  I'm very close to cancelling this service, it's very frustrating.  

[will13am]

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@aubreygodman wrote:

I have done tests all over the city.

I have had slow service for years.  

I never really had data before so I didn't understand the speeds until a friend told me how slow my phone was.

I'd say for at least 2 years my data has been this slow, through 3 different phones.  Since I just changed it now, this is the fastest I've ever seen it.  

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Sticking to the 3G network is not a solution.  The size of the 3G network is ever shrinking as it heads toward planned shutdown in 2025.  The 4G speed plans have a speed cap at 100 mbps.  You will get more data and a much better overall experience.  @computergeek541 can give you experience on why forcing the phone to 3G is bad idea.  One last thing, this service is on the verge of receiving VoLTE functionality.  Forcing the phone to 3G means missing out on the most exciting change to this service in a long while.  

[aubreygodman]

I have done tests all over the city.

I have had slow service for years.  

I never really had data before so I didn't understand the speeds until a friend told me how slow my phone was.

I'd say for at least 2 years my data has been this slow, through 3 different phones.  Since I just changed it now, this is the fastest I've ever seen it.  

[pmbc]

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@aubreygodman wrote:

So my plan is 10.5 GB at 3G speed, if it is so slow at 3G why would I upgrade?  I want 3G speed at 3G I'm not even getting 1mgbs

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I would suggest if you're paying $40 for 10.5gb, change plan to $40/15GB 4G is a win/win.  You're paying the same price and getting faster speed/more data.

[softech · Accepted solution]

@aubreygodman   this confirmed an LTE issue where you are at

did you test LTE in another area?

and you ever get good LTE speed where you are?

If you only get bad speed on LTE for a week or so, it could be just they are working on 5G implementation in your area, sometimes it would affect the 4G or 3G, but it should come back good soon

You opened ticket with support already?  Let them know the what you found (3G vs 4G)

[aubreygodman]

OK so I just changed it to 3G and the test was 6.83 mgps that's the first time it ever tested over 1.  So I should leave it on 3G now?

Also, if that means it is a problem in my area, it is a Toronto-wide problem? 

[softech]

@aubreygodman 

Pretty sure it is fixable.  But please try it on 3G network just to confirm if it is a 4G/LTE problem in your area.  

[will13am]

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@aubreygodman wrote:

I have 3 of 4 bars.  Where can I find my plan?  

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@aubreygodman , you can determine what plan you are on by accessing the online account.  The information should be available on the plan and add-on tab.  There is a chance that you are on a so called 3G speed plan given the very slow data performance.  If so, I would suggest switching to the $40/15GB 4G speed plan.  Plan change can be done from the plan and add-on tab.  It is best to switch plans on next renewal to avoid losing the remainder of the current plan cycle.

[aubreygodman]

So my plan is 10.5 GB at 3G speed, if it is so slow at 3G why would I upgrade?  I want 3G speed at 3G I'm not even getting 1mgbs

[softech]

@aubreygodman   

0.37 Mpbs is not acceptable even for 3G speed plan

did you test the speed in the same place when you use iPhone and Samsung?

Test it in a different area and see if there is any speed improvement.

Also, for testing purpose, on both iPhone and Samsung, change the Preferred network type or network mode to 3G Only and see if you get better speed

If changing to 3G actually helps, it is a problem with your 4G/LTE in your area. 

[aubreygodman]

This is a constant problem, I submitted a ticket.  

[aubreygodman]

I have 3 of 4 bars.  Where can I find my plan?  

[esjliv]

@aubreygodman - what model do you have? Is it a North American version?

Have you restarted your phone lately, if not do that.

Also try to Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

[hTideGnow]

HI @aubreygodman   was it working well before and just slow down recently?

did you try speed test in different location?  if could be just in your particular area

if you tried it in different places, and since you tried no different phones, I would submit a ticket with CS agent and ask them to further investigate

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pmbc]

@aubreygodman what is your signal strength on the phone?  You do need check your plan as PM used to just have 3g service and yes it was slow.  They came out with 4g LTE plans last year so you could upgrade and maybe even get more data.  There is a $40/15gb plan currently so check what your current plan is.