04-02-2020 10:15 AM - edited 01-05-2022 11:18 AM
hello im borderline hulk smashing my phone right now, for the second time my bill payments was incorrect. the first time you managed to restore my account but you removed 2gb out of my data plan. I was so frustrated contacting you again only angered me. so. Again my plan is messed up I paid 50 and I can't even check my voicemail. grrrrr. reply asap im again ready to leave this amateur cell provider.. 😠
04-02-2020 11:33 AM
@winstonbattle was this promotional data, and did you switch plans? Some promotions data is lost when plans are switched. Please check the terms of the promotion. Or tell is when you signed up and under what promotion. Thanks.
04-02-2020 11:28 AM
it was clealy removed. I checked plan details. poof gone.
04-02-2020 11:23 AM
I’m having the same problem!!!
04-02-2020 11:22 AM
@winstonbattle Most of the time data just doesn't go missing. To verify that it wasn't used up check the data usage on your device for the time period in question. Sometimes WiFi goes down without realizing it and you send up using data. If data was turned off on your device and your data disappeared that is another story.
04-02-2020 11:11 AM
working with mod now let's see if I get my data back, last time I lost 2gb I went from 9 to 7gb then a +1gb for free.
04-02-2020 10:50 AM
While we wait not the moderators to respond @winstonbattle, if your account is suspended: You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or can also use 611 to make your payment( once you know your 4 digit pin):
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.
Let us know if it works. Thanks
04-02-2020 10:49 AM
@winstonbattle wrote:sir with all due respect telling someone who is raging over how ridiculous this service to push that green question mark is the worst idea.. wow.. very frustrating to use that automated pos. even more frustrating to use that drop menu bs. 😠
With all due respect, giving @gblackma a hard time because you didn't bother to read up on the contact options available, when YOU signed up, and want special treatment now, isn't his problem. He's trying help you. Relax, sunshine.
04-02-2020 10:45 AM
thanks for your help, none of that works.
04-02-2020 10:45 AM
Why was that ridiculous? We're all customers here too - @gblackma was telling you how to contact the moderator team who are the technical support here, and would be able to help you resolve your problem.
04-02-2020 10:41 AM - edited 04-02-2020 10:42 AM
@winstonbattle if all the options that I gave you didn't work and Simon isn't too, then use this private message link to contact the moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-02-2020 10:39 AM
sir with all due respect telling someone who is raging over how ridiculous this service to push that green question mark is the worst idea.. wow.. very frustrating to use that automated pos. even more frustrating to use that drop menu bs. 😠
04-02-2020 10:24 AM - edited 04-02-2020 10:24 AM
Thanks @winstonbattle Try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .
If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
04-02-2020 10:23 AM
I just called 611 it said my account was not active and only offered payment options. again horrible service extremely angry 😠
04-02-2020 10:22 AM
Contact a moderator by submitting a ticket by clicking on the question mark on the bottom right.
04-02-2020 10:19 AM - edited 04-02-2020 10:20 AM
@winstonbattle if you log into your self service account or call 611 what does it say? Is there a reactivate account button? Was your payment applied? Thanks.