User login disables upon account activation + double charged for first payment!

[CmiminisCNS]

Hi team,

Upon going through the account activation process, the card I setup to make the payment was charged twice, when I only intended to make one month's worth of a payment. 

What's more is that I cannot login nor go through a password reset as I am given a user login disabled error when going through the forgot password process.

Administrators please advise ASAP as this line is for work purposes and needs to be active tomorrow July 17. 

Thank you. 

[CmiminisCNS]

Contacted Moderator Team. 

Thanks for your input! 

[CmiminisCNS]

Thank you for providing a link to connect with the Moderator team. 

Being new to the community, I was not initially aware whether there was a specific contact point for them. 

Cheers. 

[geopublic]

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@CmiminisCNS wrote:

Hi team,

Upon going through the account activation process, the card I setup to make the payment was charged twice, when I only intended to make one month's worth of a payment. 

What's more is that I cannot login nor go through a password reset as I am given a user login disabled error when going through the forgot password process.

Administrators please advise ASAP as this line is for work purposes and needs to be active tomorrow July 17. 

Thank you. 

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@CmiminisCNS If your cc got charged twice the you will have a credit in your account funds balance that will get applied to your next renewal automatically. If you dial 611 from your phone does it report a balance?

[Anonymous]

@CmiminisCNS  - Once you get access to your account, you can post a screenshot of the payment history and someone here can descramble it, to shed some light on any possible double billing.

[GinYVR · Accepted solution]

@CmiminisCNSYou would need to contact the Moderators to get it figured out.

But expect them to get back to you up to 48 hours.. hence I would recommend for you just consider this experience a sunk cost and go and open an account with Koodo (or better Telus) especially it is for work purposes.