Usage history not up to date

[FTT]

Why is my history not up to date like it usually is?  The monthly plan Renewed on July 12th and the history dates back to June 29 and older.  

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[FTT]

Thanks but It does not work.  This is crazy.  Can you give me the contact info for help from PM?

[CSA_PM]

Hello @ FTT,

Here are the steps to try logging into your Public Mobile account using an incognito window:

Open your browser (e.g., Chrome, Safari, Edge, Firefox).

Open an incognito/private browsing window:

Chrome: Press Ctrl + Shift + N (or Cmd + Shift + N on Mac)

Firefox/Edge: Press Ctrl + Shift + P (or Cmd + Shift + P on Mac)

Or click the browser menu (usually 3 dots or lines in the top right) and select New Incognito Window or New Private Window

In the incognito window, go to:
https://myaccount.publicmobile.ca 

[FTT]

Hi I do not see this incognito, where is it.

[slusagm]

Click on the 3 dots (or 3 lines) or top right, then select Incognito (or it might call Private or Secret )

[FTT]

I tried logging out but nothing changed.

how do you log in with incognito?

[softech]

@FTT 

probably just browser or app cache

try login My Account using incognito mode or if logout the PM app completely and relogin