Incorrect data usage

[anniethiessen]

Is anyone else incorrectly being told they have no data remaining on the second day of their billing cycle?

My subscription cycle runs from the 10th to the 9th, so my credit card was charged yesterday, March 10th. Today, I got a text message stating I was out of data. This was strange because i had been mostly on wifi since the start of the cycle a day ago, and 5GB is typically plenty for me. Looking at my usage history, there was 0 GB data used yesterday and today, but the data usage meter is maxed and says I’m out of data.

 

 

[anniethiessen]

Thank you, I tried each of these with no luck. Data usage is still at 100% while in incognito and reinstalling the app didn’t change it either. I don’t have any Internet connection when I’m not on wifi so it’s not just a display error.

Something that might be related to the issue is I changed my subscription cycle last month in order to get roaming data mid cycle. I wonder if the data cycle has not caught up with the payment cycle change?

[softech]

@anniethiessen could be a app cache problem.  Check again with My Account using browser with Incognito mode:

https://myaccount.publicmobile.ca/

You can also fully logout the app and relogin, or uninstall and reinstall PM app for correct usage 

[anniethiessen]