Us Roaming add on

[Isetheboy]

I am on auto pay. I purchased a us data roaming on wife’s plan for her on her plan . 

The charge went through but the add on did not show up on her profile page. 

How do I fix this without purchasing it again. 

[hairbag1]

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@Isetheboy wrote:

i pressed on the addon but it never went in ,seems like it added the $15 to her ballance instead.

i assumed it would automaticlly go in but now i see it must not have because her ballance shows the extra $15

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Now you go back to Add-ons and select the one you want.

[ShawnC13]

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@Isetheboy wrote:

i pressed on the addon but it never went in ,seems like it added the $15 to her ballance instead.

i assumed it would automaticlly go in but now i see it must not have because her ballance shows the extra $15

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Purchasing addons is a two-step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

[Isetheboy]

i pressed on the addon but it never went in ,seems like it added the $15 to her ballance instead.

i assumed it would automaticlly go in but now i see it must not have because her ballance shows the extra $15

[hairbag1]

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@Isetheboy wrote:

How do I correct this to make it work?  

How do I contact a moderator to help me fix it ?

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No need to contact moderator just yet. Use the EZ to follow instructions already supplied by others.

Please let us know how you're making out with this issue.

Good luck.

[geopublic]

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@Isetheboy wrote:

How do I correct this to make it work?  

How do I contact a moderator to help me fix it ?

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@Isetheboy  If you follow the instructions above the add-on should show up. If not and you still want to contact PM do the following. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

[Isetheboy]

How do I correct this to make it work?  

How do I contact a moderator to help me fix it ?

[geopublic]

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@Isetheboy wrote:

I am on auto pay. I purchased a us data roaming on wife’s plan for her on her plan . 

The charge went through but the add on did not show up on her profile page. 

How do I fix this without purchasing it again. 

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@Isetheboy This post explains the US Roaming add-on purchase via step-by-step instructions on how to properly purchase and activate a US Roaming add-on.

Hope this helps!

[Dunkman]

@Isetheboy 

As stated on the website:

 Purchasing Add-Ons is a 2-step process:

• You will need to add funds equal to the amount of the Add-On to your account.
• Then, click on ‘Purchase Add-Ons’ on the Overview page.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/U-S-Roaming/ta-p/307883

[Lieux]

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@Isetheboy wrote:

I am on auto pay. I purchased a us data roaming on wife’s plan for her on her plan . 

The charge went through but the add on did not show up on her profile page. 

How do I fix this without purchasing it again. 

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For the add-on it's a 2 steps process...first you put money in your account and second you clik to buy it. Did you do that?  Or can you see the money in your available funds?