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Urgent Need someone to assist phone number transfer

Rocknodora
Great Neighbour / Super Voisin

Does anyone active to support or assist transferring a phone number?

Thank you.

10 REPLIES 10

HALIMACS_0-1697509414615.png

 

 

@HALIMACS true enough. 

Similar to how customers need to go through hoops just to find out how to reliably contact a Public Mobile Support Agent, it's ridiculous. 

HALIMACS
Mayor / Maire

LOL @esjliv , i always get a kick out of how some members here say we are "not allowed" to post a number on this forum, as opposed to it being discouraged due to inappropriate usage by some new users thinking it's a toll-free number for all issues (which of course, it is not)

Almost as if we are employees who are somehow beholden to the corporate entity TELUS (Koodo/Public Mobile), which of course we are not.   

A number that is also easily available to anyone with an internet connection who simply searches, "what is the porting assistance number for Koodo".   Try that @Rocknodora and you'll get the number that both Koodo and Public Mobile shares for porting assistance issues.

But whatever you do, don't POST it here on Public Mobile's public forum because it confuses too many people into believing it's a call-all number for all issues.

Too bad Public Mobile can't simply post the number themselves and simply say if folks are calling for any other reason than a failed port, that the persons on the other end cannot assist.   Heck, they can even add that to the announcement to discourage callers from remaining on the line for non-porting related issues.

Too bad Public Mobile can't trust it's new customers to respect its usage enough to offer it up freely without making them go through hoops to get it.

Just my honest opinion is all.


@Rocknodora wrote:

Thanks for the response, Turned out I need an agent. But there is no active agent.

 


@Rocknodora - we are all customers like you here on this PUBLIC forum. @HALIMACS has provided a way to contact Public Mobile customer support privately.

If this is a request you need to retrigger the porting request to your previous provider's SIM card try calling the porting phone number. I'll message you as we are not allowed to post the number here. They are closed in about 1/2 hour I believe.

@Rocknodora 

use this link to message the CSA helpers. I'm certain they'll resolve whatever the problem is.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Rocknodora
Great Neighbour / Super Voisin

Its greyed out, my number is already there and its green checked marked

They will respond to you @Rocknodora 

It may just take time.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

 

Rocknodora
Great Neighbour / Super Voisin

Thanks for the response, Turned out I need an agent. But there is no active agent.

 

HALIMACS
Mayor / Maire

@Rocknodora 

Log into your self-serve account, go to your Profile, go down to your Phone Number, click on Transfer Number, have your old provider account number in hand, follow the process and steps.

Need Help? Let's chat.