03-30-2022 09:30 PM
Purchased a new Samsung phone and my public mobile SIM card only receives and sends text messages. It DOESN'T call out or receive calls. Please help
10-27-2023 11:30 AM
Root Causes of the ‘Not Registered on Network’ Error
SIM Card Issues: Sometimes, the problem is as simple as an improperly inserted or damaged SIM card. Ensure that your SIM card is correctly seated and not physically damaged.
2. Network Provider Problems: There might be issues with your network provider or the area you are in. It’s a good idea to check if there are network outages in your region.
3. Software Glitches: Firmware or software issues can cause network-related problems. This includes outdated software, corrupted files, or glitches in your device’s operating system.
4. IMEI Issues: The International Mobile Equipment Identity (IMEI) number is unique to every phone and plays a crucial role in network connectivity. If your IMEI number is incorrect, you may encounter this error.
5. Network Mode Settings: Incorrect network mode settings, especially if you’ve been tinkering with them, can lead to network registration issues.
read more: https://techcrazee.com/not-registered-on-network/
03-30-2022 11:38 PM
Was this a brand new purchase or a Facebook Marketplace/Kijiji transaction?
03-30-2022 10:53 PM
Does your SIM card work in your old phone? Have you put the IMEI# of your new phone in the devicecheck,.ca website? If you purchased the phone from a private source there is a good chance the message you are receiving indicates it has been blacklisted.
https://www.devicecheck.ca/check-status-device-canada/
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #
03-30-2022 10:33 PM
@Olawoleluro wrote:Thanks for your help but the situation remains unresolved
Is the phone blacklisted? Did you try the sim in another unlocked phone?
03-30-2022 10:28 PM
Thanks for your help but the situation remains unresolved
03-30-2022 10:09 PM - edited 03-30-2022 10:10 PM
@Olawoleluro did you get the Samsung phone from trusted source?. do you have another active sim , any provider will do , to test the phone with that?
again, as @esjliv suggested, better to confirm if your phone is blacklisted since you just got it
https://www.devicecheck.ca/check-status-device-canada/
03-30-2022 10:06 PM
Is this with wifi on? Or with wifi off and data on? Can you browse a page with data on, wifi off? Can you text with data and wifi off?
03-30-2022 10:03 PM
@Olawoleluro - the 'not registered on network' message is odd if you can still send/receive texts. This is texting through a messages app?
See this article that may be helpful for the error you are receiving on your Samsung:
https://www.lifewire.com/fix-not-registered-on-network-error-samsung-galaxy-5188191
03-30-2022 10:03 PM - edited 03-30-2022 10:03 PM
Can you put the sim in another unlocked phone to make sure everything works. This will let you know whether it is an account problem vs new phone problem.
03-30-2022 10:01 PM
Customer Support Agents can help. Perhaps they can reprovision the SIM card.
There are 2 ways to reach them:
You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.
03-30-2022 09:59 PM
@Olawoleluro - is your account currently Active with Public Mobile?
Log into self serve to confirm: https://selfserve.publicmobile.ca/
Or, are you in a nonpay/suspended status. Note, over 90 days in this status you lose your number, account and access to self serve.
If you are trying to SWAP your sim card for a new one, you can to do this on your self serve account; see "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud
Just to be sure, check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
03-30-2022 09:57 PM
The sim card allows me to send and receive text messages but not calls which is very strange
03-30-2022 09:55 PM
This is my old sim card from the phone that became bad
03-30-2022 09:54 PM
I tried it says it's not registered on network
03-30-2022 09:47 PM
By what methods are you sending and receiving messages? Is this through an app of some sort, or are these actually SMS message?
if you just purchased a phone and SIM card with public mobile, you need to activate the SIM card to have services.
Activate here: https://publicmobile.ca/en/on/portal/activation
If you have activated the SIM card, try performing a Reset of your device's Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
03-30-2022 09:31 PM - edited 03-30-2022 09:32 PM
Try the following:
If you only recently activated here, did you respond "YES" to the port authorization request if you ported here from another mobile service provider?