Upgrading account.

[TracyBird]

I had the $50 account with 3Gand 10 g of data. Then I got an ad for an upgrade to a plan for $55 20 g of data and was supposed to get 4g. Everything was upgraded except the 4g. How do I get this fixed?

[braydinn182]

1) You need to make sure your mobile device supports 4G connectivity.

2) You need to be in a specific region that supports 4G connectivity.

3) In some cases, 4G connection m ay not be enabled on the device.

[dabr]

@TracyBird   Did you take the offer because of $20 off for 15 months on the $55/20GB plan? 

Otherwise PM has $40/15GB or $45/20GB plans available for existing customers but you are advised to Change at Next Renewal option as PM doesn't prorate/refund for unused days left in your current cycle.

[softech]

@TracyBird has it been 48 hours yet since the upgrade?

Also is your phone showing LTE? keep in mind, LTE=4G

you used some speed test app to test the speed?? what speed you got??

[HALIMACS]

@TracyBird 

it may take up to 48 hours for the data to throttle up to 4G speed.

also, make sure that your network is set to LTE/4G

[Handy1 · Accepted solution]

@TracyBird 

Try again  incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page.                                ^^^            

edit changing from 3G to 4G can take up to 48 hours before you notice a difference in speed