Updating the credit card numbers

[Nadan]

• Each time when I type in updated information and press submit button it shows only old numbers of my credit card. I tried many times and now I have a very limited time to change my payment method or my phone will be silenced. Thanks hor the help.

[pmbc]

@Nadan If the below suggestions don't work, reach out to the CS AGent for them to manually update for you.  Keep in mind they sound quite busy at the moment so there may be a bit of a delay in them getting back to you.  You can send them a PM at this link, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@Nadan 

Almost daily posts of the inability to update credit card information.

Here is some more troubleshooting advice from PM:

 If you are still experiencing issues with your card please note these details:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

Might also want to try a different web browser, clear cache or incognito mode.

By chance, is your credit card postal code the same as your area code of your phone number?  

If you need service right away, you may need to consider purchasing a payment voucher either in store (ie. Shoppers, Canadian Tire, Shell, etc.) or online (recharge.com - service fee applies).