Thank you for your update.
Hoping you have better and better days...
Ask us on the community forum if you have any question.
This is a members help members support system.
When we find out your issue requires access to your account, we will ask you to to create a support ticket to get CS Agent help. CSAs are PM employees.
The first part members helping members is very quick. Stay on this forum for answer or supply more information. This is faster than call center. The second step may take up to a couple hours to get CSA help. It is better than being put on hold for couple of hours.
1. Is your phone still working?
2. Is your renewal date is today 2 Aug 2022?
3. What is your account status? Login to self-serve account and report Active or Expired.
If the amount of your available fund is equal to or more than your plan cost, you need to click the reactivate your plan link to get your phone working ASAP.