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[Yhelly]

I would like to know if I can’t get the refund payment even though i didn’t use the service of public mobile? 

[Yhelly]

Thank you

[hTideGnow]

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@Yhelly wrote:

also, where can I find the message that you sent me on private message? I am newer on this community and doesn’t know how it works. 

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hi @Yhelly 

check the message here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

you should see a message from CS_Agent or CSA_PM

[Yhelly]

also, where can I find the message that you sent me on private message? I am newer on this community and doesn’t know how it works. 

[Yhelly]

No, I don’t want to continue. Thank you! 

[BKNS27]

@Yhelly 

It would be better for you to complete the activation with the CS_Agent because the SIM can only be used once so if you decide to continue with PM in the future. You need to purchase a new SIM.

[CSA_PM]

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Yhelly wrote:

Thank you for your response, unfortunately i didn’t finished to complete my activation but apparently public mobile charged payment on my credit account. 

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Then if you were unable to finish the sign up, then a refund can be granted by a CS Agent. Just use the link provided to you in my previous post.

[Yhelly]

I tried to message the support but it’s so hard to get in touch with the customer service 

[Yhelly]

Thank you for your response, unfortunately i didn’t finished to complete my activation but apparently public mobile charged payment on my credit account. 

[hTideGnow]

hi @Yhelly 

you can try message support

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

But remember, PM will only provide refund if there was a problem with the activation.  If it was activated and you decided not to use it, PM will not provide refund

[Chalupa_Batman]

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@Yhelly wrote:

I would like to know if I can’t get the refund payment even though i didn’t use the service of public mobile? 

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What issues are you having with using the service. Public Mobile is a prepaid service and they usually don't do refunds. However, you would have to speak with their customer service about this. If you signed up and it was successful and the phone was activated and you were able to make and take calls and the rest and you just didn't use it. Then no, it's prepaid and Public Mobile won't refund you. But if you had problems not being able to get it working, that's a different story.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.