02-21-2023 11:19 PM
I'm setting up an emergency phone for my in laws. Just so they can make calls if they need to. They had an old phone from an old carrier that I put a public mobile SIM into. It says unregistered SIM card.
This forum seems to be saying that I need to old SIM to transfer out of that service. That SIM has been gone for years. There is no way to get it. How can I get the phone to work on the Public Mobile network without accessing the old SIM?
Solved! Go to Solution.
02-21-2023 11:53 PM
WOW lucky you. So it was either a Telus or Koodo carrier locked phone perhaps. You can now ask PM to unlock for future use with another carrier.
OR Try any other SIM in it that is NOT Koodo, Telus or PM. If it works it is unlocked.
02-21-2023 11:52 PM
@JinJuan Any time that’s what the community’s here for to help 🙂
02-21-2023 11:50 PM
Thanks!
02-21-2023 11:49 PM
@JinJuan Hahahah ok great we happy you got it sorted out , and tell the in-laws welcome to public mobile 🙂
02-21-2023 11:47 PM
I pulled out the SIM card, put it back in, now it says Public Mobile, and I got messages.
Thanks so much everyone for helping me! Problem seems to have been user can't put a sim card in right!
User error - as is probably the probable cause...
02-21-2023 11:47 PM
@JinJuan So did you just activate this public mobile SIM card in the last day /two ? And you don’t have another phone to try it in at all friend or family phone to test SIM card ? … I’m starting to wonder if the SIM card need to be re provisioned if that’s the case you would need support help to do that
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
02-21-2023 11:43 PM
I reset the network settings.
It sill says Unregistered SIM. Phone number unknown.
02-21-2023 11:39 PM
It says:
Phone Number Unknown
Network: Unregistered SIM
Mobile Network state: Unknown
02-21-2023 11:37 PM - edited 02-21-2023 11:38 PM
02-21-2023 11:37 PM
If you go into settings, about..,is there any old carrier information?
02-21-2023 11:35 PM - edited 02-21-2023 11:39 PM
The Samsung A50 is a 2019 phone so it is unlocked if purchased in Canada. Just reset the network. Go to Settings>General Management>Reset>Reset Network.
You will need to enter your home wifi password.
02-21-2023 11:35 PM
I just call the company (for example Telus) and say please unlock this old phone from the drawer? I wouldn't have thought that possible.
02-21-2023 11:33 PM - edited 02-21-2023 11:33 PM
@JinJuan @You don’t need the SIM card to unlock it from my understanding. You just need to figure out where the phone originated from what carrier and have that carrier unlock it for you for free it’s done thru the IMEI as far as I know
02-21-2023 11:33 PM
I updated it.
It's a Samsung Galaxy A50
02-21-2023 11:31 PM
02-21-2023 11:31 PM
If I can find out the old carrier, how do I get it unlocked? What are the steps to take to do that?
02-21-2023 11:30 PM
I don't have another phone to try it in.
I'm under the assumption that it is a locked phone to the previous carrier. I saw another post saying that they had to dig through their garbage to find their old SIM. In this case, the old SIM is years thrown out. Is there a way to unlock a phone without a previous SIM?
02-21-2023 11:30 PM
@JinJuan I’m thinking this phone could be locked and if it is you need to know what carrier it came from to have them unlock it if that’s the case
also check
Check
Check the Status of Your Device in Canada | https:/
02-21-2023 11:28 PM
@JinJuan Does the PM SIM card work in another phone you can try and see if services are working
02-21-2023 11:27 PM
No. It's an old phone from their drawer. It's old. Not sure who it was with, and it didn't have a SIM in it. I wanted to use it for emergencies.
02-21-2023 11:26 PM
@JinJuan Ok gotcha , is the phone locked to this old carrier , do you know where it came from (phone )
02-21-2023 11:23 PM
I bought a SIM from public mobile. It is active under account status.
The phone says unregistered.
02-21-2023 11:22 PM
@JinJuan So do you have a active account with a missing SIM card if so you need a new sim card and do a SIM card swap , otherwise you need a new SIM card and create a new account