Unregistered SIM card

[Vikingred]

• Anyone having trouble with their SIM card lately? Just recently my service stopped working and yes I have contacted support. Any of you ever come across this problem? 

[Vikingred]

Everything works. Account is active,  so no it's not the account

[darlicious]

@Vikingred 

Did your autopay fail? Can you confirm you have active service by logging into your self serve account? Or by calling 611 from your phone?

[Vikingred]

Waiting on tech support for an answer

[Vikingred]

Tried all that and still doesn't work

[BKNS27]

@Vikingred 

It is very rare but can you tell us what your issue is?

[Yummy]

Nope, SIM works as expected...

[HALIMACS]

Not very common, @Vikingred 

Sometimes, the account needs to be reprovisioned, however that is rare.

Also, sometimes a gentle cleaning of the gold contacts on the SIM card, with an eraser or alcohol on a swab, ensures a clean contact between SIM and device.   

If this recurs, try the SIM in another device to see if problem continues...

[Hollister]

@Vikingred 

While waiting for an agent try this:

Reboot phone

Reset network settings 

Reinstall sim card

Try sim in another unlocked phone