Unlocking an I Phone

[Duncanbc]

If I purchase a phone from Public Mobile can it be unlocked so that I can use it in Europe when travelling?  Thanks!

[esjliv]

---

@Duncanbc wrote:

If I purchase a phone from Public Mobile can it be unlocked so that I can use it in Europe when travelling?  Thanks!

---

@Duncanbc  - the phone you purchase is unlocked sure; but, if the question was also - can you use Public Mobile services or your plan while in Europe, that answer is No.

Public Mobile plans only work whilst in Canada (in USA, Roaming addons needed to be purchased for service).

[CountyDownIeUk]

---

@Duncanbc wrote:

If I purchase a phone from Public Mobile can it be unlocked so that I can use it in Europe when travelling?  Thanks!

---

Go to settings, about then scroll down. 

If you see this. 

It is unlocked. 

Or run a full reset on using iTunes and if unlocked, which I suspect it is, the last screen will tell you. 

Also all phones sold in Canada after December 2017 had to be sold unlocked and ALL iPhones sold from Apple store are unlocked. 

[BKNS27]

@Duncanbc 

As of 2017, all carriers are not allowed to lock phones so don’t worry about it.

[jimbobs]

All cellphones sold in Canada have to be unlocked, AFAIK.

[darlicious]

@Duncanbc 

All phones are sold unlocked by pm but just remember to update your carrier profile when you insert your local or international SIM card once you arrive in Europe. Here's some options for your pm service while travelling.

Spoiler

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. Moderator/CSA contact after paying and reactivating is necessary to have the rewards applied manually.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo number  before you leave Canada.. Now any incoming calling to your pm number will ring thru to your fongo number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels and Stay--Safe!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech · Accepted solution]

@Duncanbc All phones purchased with PM are unlocked.   You just have to make sure the phone has the proper bands to be used in the country you want.   But iPhone should be OK, a safe choice