Refurbished phone exchange

[Glynn]

I purchased a refurbished phone but had to return it for exchange. It was received by public mobile on March 3/22 how can I check on the status of the exchange?

[softech]

@Glynn   Did anyone replied you about the CPO exchange request?  or you are just waiting for a return label?

It was reported before it might take sometimes to receive the return label for shipping back

If PM Support already replied on your Community inbox, replied it back for an update

Or no one reply you at all?  Did you check your Community inbox here?  PM Support reply via Community inbox and NOT email.   

If no one reply your original reply at all, likely it was missed.  But still, no worry, just message them again.  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[BKNS27]

@Glynn 

I would recommend that you contact a CS_Agent on this page (private messaging or Chat button type Create a Ticket) along with your order number for any updates.

[esjliv · Accepted solution]

@Glynn 

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

edit, for further information on warranty, exchange, repair and return, see the Get Help article here: https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs