Showing results for 
Search instead for 
Did you mean: 

Unable to update payment method

Great Neighbour / Super Voisin

I have been unable to update my payment method to my new credit card. Each time it says the request cannot be processed. I’ve tried 3 different cards all with the same result. Is anyone else experiencing this?




Unfortunately, several customers have had issues with updating credit card

Here is some more troubleshooting advice:

 If you are still experiencing issues with your card please note these details:

  • Log out of your account and relog in before updating your card
  • If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
  • Make sure that your credit card postal code matches your phone number's area code
  • As always, please be sure that you are inputting the correct card details

I would suggest

Wait at least 24 hours in between attempts. Try a different device.  Clear web browser cache or incognito mode.  Login into account. Follow up instructions above. 

Great Neighbour / Super Voisin

I have had this happen before @Banana_Bob . I gave it a day and tried on multiple devices and it worked. Unfortunately sometimes patience is key with Public Mobile. I think it's a server issue with Public Mobile and is usually fixed within a day. 



try to wait a full 24 hours before trying agian

try on both browser and app

For browser, try on a computer and phone.  Try using Incognito mode

for app, if you already have it installed on the phone, uninstall, reboot and reinstall


Need Help? Let's chat.