I have been unable to update my payment method to my new credit card. Each time it says the request cannot be processed. I’ve tried 3 different cards all with the same result. Is anyone else experiencing this?
Unfortunately, several customers have had issues with updating credit card
Here is some more troubleshooting advice:
If you are still experiencing issues with your card please note these details:
Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details
I would suggest
Wait at least 24 hours in between attempts. Try a different device. Clear web browser cache or incognito mode. Login into account. Follow up instructions above.
I have had this happen before @Banana_Bob . I gave it a day and tried on multiple devices and it worked. Unfortunately sometimes patience is key with Public Mobile. I think it's a server issue with Public Mobile and is usually fixed within a day.
