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04-30-2024 08:17 PM
Can someone from accounting call me to take my payment details?
The website has been broken for days. The chatbot said to:
Solved! Go to Solution.
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05-02-2024 02:42 PM
Thanks! I finally got it work using the app.
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04-30-2024 08:51 PM
Thanks. I reset the permissions. It doesn't ask for the location to reset the payment info.
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04-30-2024 08:44 PM - edited 04-30-2024 08:44 PM
I had no issue updating my CC on the PM app last month. Click on Payment tab>Update Card Information.
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04-30-2024 08:40 PM
and @Keldo , browser can allow location too if you are interested to try. Let us know what browser you have.
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04-30-2024 08:37 PM - edited 04-30-2024 08:38 PM
@hTideGnow - Just like when I went to accidentally click on the "Shop Subscription Plans" at the login page of the App, it asked for my location. Please see if you have done that in your Settings or there @Keldo .
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04-30-2024 08:33 PM
HI @Keldo
try using the app and grant Location permission
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04-30-2024 08:29 PM
Thanks. I don't have the app. Incognito/private mode doesn't fix it. The same problems appear in the Developer Tools Console. There's an error saying something about an invalid token from ManageCardEPS.js. It's a software bug.
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04-30-2024 08:24 PM - edited 04-30-2024 08:25 PM
Sorry, no one will call you. This has been broken since December, not days. Due to privacy even if you send a message they cannot update your credit card info.
If it doesn't work buy vouchers and that way until it's fixed.
https://www.publicmobile.ca/en/on/payment-voucher
Load under Paymet tab or by calling 1855 4public if you know your pin.
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04-30-2024 08:19 PM
Hi @Keldo can you try to grant Location permission to your PM app and try again using the app?
and also try using Incognito/private/secret mode on your browser.