Unable to transfer previous public mobile number

[Faheel]

Hello, 

Apparently, my account was deactivated because there was no payment coming in. I tried to reactivate it with a new card, but then it wouldn't accept my SIM card number. So instead, I chose an e-SIM, but now I can't transfer my old number to the new e-SIM. It says it's an invalid number, but it worked fine with my previous account.

How do I fix this?

Thank you!

[Faheel]

It was only for an hour; I just got the notification and used the link they provided. But ok sounds good, thank you!

[hTideGnow]

hi @Faheel 

how long you have your account suspended?

the message you got means PM system just cannot find or load your My Account.  Message PM support agent and they will sort it out for you.  If you already paid for a new account, ask them to reverse it

[Faheel]

I logged in, and it automatically only gave me the option to reactivate my account. I tried to with my sim but it wasn't accepting it.

[hTideGnow]

hi @Faheel 

sound like you subscripting a new plan and request porting.  This is not it should be done.  You should just login My Account and resume service.

I think you need PM support agent to sort out the situation.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1]

@Faheel 

you didn't need to start a whole new esim...all you had to do was log in to your Public Mobile account and resume service by paying for your existing plan that was suspended due to non-pay. 

Now you need to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437