Unable to text or make phone calls

[DeeDee36]

I have an iPhone 16 pro max.  I switched from Bell mobility to Public Mobile yesterday. I am unable to send texts or make phone calls today.  This is annoying. 

[hairbag1]

@DeeDee36 

you should take out the old sim and make sure you're using the esim as your primary.

[hTideGnow · Accepted solution]

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@DeeDee36 wrote:

Old sim left in place.  Used eSIM.  

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hi @DeeDee36 

remove your old carrier sim, and make sure PM sim/esim is the only one active and set as Primary

and Reset Network settings 

[DeeDee36]

Old sim left in place.  Used eSIM.  

[DeeDee36]

I followed all of the steps. I was able to send texts or make and receive and send phone calls yesterday after the switch.  I’m in Truro today and not Halifax. I’ve done another network reset but no change.

[hTideGnow]

hi @DeeDee36 

try reboot phone and Reset network settings first

test inbound/outbound calls and text and mobile data

if same, then submit a ticket with CS Agent by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[hairbag1]

@DeeDee36 

did you follow the correct steps to ensure successful port of your number ?  Did you leave old sim in place until you received a text from Bell confirming your desire to port to Public Mobile to which you reply YES within 90 mins ? When old sim quits working, you can replace it with new Public Mobile sim to start your service.

added...here's some light reading to maybe help...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number