09-22-2020 04:55 PM - edited 01-05-2022 03:59 PM
I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
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11-18-2022 06:13 AM
I got the same problem, how to solve it?
09-22-2020 07:02 PM
09-22-2020 06:55 PM
Any luck with texting HELP?
09-22-2020 06:54 PM
I have no problem receiving the verification code from my bank in HK before I joint PM (not that long ago). Bank said that there was nothing changed on their side. I can continue to get SMS from friends in HK but not from my bank. Same number and same phone but new provider, PM.
09-22-2020 06:32 PM
@MattDom wrote:I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
I think OP means while s/he is in Canada, s/he can received text messages from friends in HK and bank in HK with the previous provider. After switching to PM, s.he can only get text messages from friends only.
Correct me if I am wrong.
Ask your HK friends about the phone number including the international exit code to send text message to you. Update you bank account suing the same string of number used by your friend if you can still login to your bank account in HK.
09-22-2020 06:32 PM
Try texting HELP to the short code you're trying to recieve it from. If you get a response it should work.
09-22-2020 05:30 PM
@MattDom I don't think the short code will work
you can contact customer support mods to look into it further
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
make sure to check your inbox(top right corner envelope icon) periodically, for a response
09-22-2020 05:03 PM
@kb_mv wrote:
@Anonymous wrote:
@MattDom wrote:I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
Because PM only works while in Canada or using roaming add-ons only in the US.
@Anonymous I read the post bu @MattDom as meaning he is here and can't seem to receive SMS from bank in Hong Kong. Maybe he can clarify.....
Yes ok I could see that. Let's see what he comes back with. Thanks
09-22-2020 05:02 PM
@MattDom wrote:I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
Are you also currently in Hong Kong?
09-22-2020 05:02 PM - edited 09-22-2020 05:03 PM
@Anonymous wrote:
@MattDom wrote:I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
Because PM only works while in Canada or using roaming add-ons only in the US.
@Anonymous I read the post by @MattDom as meaning he is here and can't seem to receive SMS from bank in Hong Kong. Maybe he can clarify.....
09-22-2020 05:01 PM - edited 09-22-2020 05:02 PM
It could be a short term issue if you're in Canada. I would try turning off your phone, wait 30 seconds then turn it back on.
If your overseas, then it wont work. PM doesn’t allow calling over WIFI either.
09-22-2020 04:59 PM
@MattDom wrote:I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
Because PM only works while in Canada or using roaming add-ons only in the US.