11-26-2023 08:40 PM
I'm having problems after porting number. I can make calls, send and receive texts, mobile data is ok, however I cannot receive incoming calls.
Also, noticed in my sim status it says "phone number on sim unknown".
If I could please have some help with this issue.
Phone is pixel 6, ported out from Fido, in my account it has my number as the number that I ported out from Fido.
06-02-2024 01:46 PM
hi @TeeTee21 number sent. please check community inbox
06-02-2024 01:45 PM
Hi, can you send me the number as well
11-28-2023 06:54 PM
In the end things worked out for me. I ended up getting a physical sim at the store.
I don't know what the issue was, all I know is that I was trying to call from a VOIP line and I couldn't receive calls from, even after getting a physical sim I still wasn't able to receive VOIP calls. Was able to receive calls from Rogers client after getting physical sim, however I didnt try calling with any number than the VOIP prior to the physical sim.
Today I am able to get VOIP calls as well. So, I'm not sure if it was an esim issue, VoIP issue, etc.
11-28-2023 03:53 PM
@Maggie913 Sent !
11-28-2023 03:51 PM
@Handy1 I am having same problem. Please send me porting team number as well.
11-27-2023 12:02 PM
@alexpings Sent
11-27-2023 02:47 AM
Hey there, I'm having issues with this as well. Would you mind messaging me too?
Thank you!
11-26-2023 11:27 PM
Hi @ciretos sent !
11-26-2023 11:25 PM
@Handy1 Can you send me the number please? I'm having issues with porting as well.
thanks
11-26-2023 11:19 PM
@mrsblondee Yes , sent to your inbox
11-26-2023 11:17 PM
@Handy1 can you please PM me the port support phone number too? My port wasn't successful either >.<
11-26-2023 10:12 PM
@rev1717 Sure thing sent to your inbox
11-26-2023 10:08 PM
Hi @Handy1 I have the same porting problem unable to receive text and calls properly can you also send me the number?
11-26-2023 09:15 PM
hi @peternxv
sent!
11-26-2023 09:14 PM
Hi @hTideGnow - can you also send me the porting team number? I received a text saying the porting was not successful because of incorrect ESN/MEID was entered. Supposedly someone was to call me but it's been 5 hours and I have not gotten a call yet. I copied and pasted the IMEI from my iPhone so I'm not sure how I could have messed it up 😞
11-26-2023 09:06 PM
@Ahndreeah Sure thing sent
11-26-2023 09:03 PM
I'm having the same problem. Can you pm me as well?
Thanks
11-26-2023 08:50 PM
Thank you so much 😊
11-26-2023 08:49 PM
@TimSam You can use this link to your community in box , or tap your avatar and select messages from drop down menu
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
11-26-2023 08:48 PM
Where is this community inbox?
11-26-2023 08:46 PM
I will send you the porting team number as well.
11-26-2023 08:45 PM
I have the same issue. I ported mine last night and it’s been more than a day without calls and text messages. When people try to call me, it’s going directly to voice mail. I have already sent a request to the support but there is no response. Someone please help me.
11-26-2023 08:42 PM - edited 11-26-2023 08:44 PM
@TimSam Sounds like the port hasn’t completed . No worries I’ll send you the porting team number private message and give them old providers account number and ignore the IMEI it’s not needed and they can re trigger the port request for you
11-26-2023 08:42 PM
Hi @TimSam if you cannot receive calls, the porting was not done. Your inbound text might not be real sms but just iMessage
there is a porting team you can call to confirm porting status. i will message you the phone number. Check your Community inbox