Unable to receive calls

[BKNS27]

@baofung 

Is the problem just calling out?

Can you text out?

[esjliv]

@baofung - please provide more details, so we may be better able to help.

[softech]

@baofung did you just activate with PM and requested porting in the number?

if you did, then the porting could be the reason

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it 

[HALIMACS]

@baofung 

this could mean one of many things. Are you able to make outgoing calls and text in and out?

When you check your self serve does it display as active or otherwise? You can also dial 611 from the device to hear account status messaging.

If it is inactive, you need to make a payment to restore the service.

if it is active, try rebooting your device and resetting network connections. There also may be a temporary outage impacting the service or you were in a no service zone.

[Handy1]

@baofung  When you sign in to self serve is your account active or suspended ? Or did you just try to port your number to pm ? Can start with simply trying to reboot phone and or try SIM card in another device and see if services are working