Unable to receive and send text

[Nivekaw]

Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you

[Nivekaw]

Thank you everyone for your responses. Removing and reinserting the sim card plus selecting the Public mobile notification seems to have rectified the fault

[esjliv]

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@Nivekaw wrote:

Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you

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@Nivekaw 

Is this a new or existing account?

IF new, and you just ported over from Rogers, did you receive a text from Rogers to approve the port?

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[HALIMACS]

@Yummy 

PM can reassociate the SIM card with the account. 

It's been suggested to have worked in certain situations. 

Think of it like unplugging ones modem, then plugging it in again. 

Except the provider does it. 

[Yummy]

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@HALIMACS wrote:

You may need to have your SIM/account re-provisioned with Public Mobile Customer Service Agents.

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What does it means 're-provisioning' SIM card? What CSA actually has to do?

[HALIMACS]

@Nivekaw 

Swapping different SIM's in your device should have no impact on a properly functioning SIM card.

If you're still having problems, try the Public Mobile SIM card in another device to see if normal calling/texting features work in the other device.   This will help establish if your issue is SIM card (account) related or device related.

You may need to have your SIM/account re-provisioned with Public Mobile Customer Service Agents.

[Dunkman]

@Nivekaw 

Does talk and data work?

I would suggest:

reboot phone

network reset of phone.

[Anonymous]

@Nivekaw 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone  go to Settings > Messages > To turn iMessage on or off, 

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging, 

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..