10-19-2021 07:55 PM - edited 01-06-2022 03:50 AM
Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you
10-20-2021 12:54 AM
Thank you everyone for your responses. Removing and reinserting the sim card plus selecting the Public mobile notification seems to have rectified the fault
10-19-2021 09:46 PM
@Nivekaw wrote:Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you
Is this a new or existing account?
IF new, and you just ported over from Rogers, did you receive a text from Rogers to approve the port?
If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:
Link to contact Customer Support Agents (CSA) for porting to Public Mobile
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
10-19-2021 08:54 PM
PM can reassociate the SIM card with the account.
It's been suggested to have worked in certain situations.
Think of it like unplugging ones modem, then plugging it in again.
Except the provider does it.
10-19-2021 08:35 PM
@HALIMACS wrote:
You may need to have your SIM/account re-provisioned with Public Mobile Customer Service Agents.
What does it means 're-provisioning' SIM card? What CSA actually has to do?
10-19-2021 08:20 PM - edited 10-19-2021 08:22 PM
Swapping different SIM's in your device should have no impact on a properly functioning SIM card.
If you're still having problems, try the Public Mobile SIM card in another device to see if normal calling/texting features work in the other device. This will help establish if your issue is SIM card (account) related or device related.
You may need to have your SIM/account re-provisioned with Public Mobile Customer Service Agents.
10-19-2021 08:06 PM - edited 10-19-2021 08:06 PM
10-19-2021 07:57 PM - edited 10-19-2021 08:02 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
for iphone go to Settings > Messages > To turn iMessage on or off,
Turn your data on to send a Picture Messaging in world-wide,
if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,
you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,
make sure your Data is on.
or can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck..