Unable to port number

[Jessica08]

I received the text message from my provider (Rogers) asking if I wanted to port. I replied yes. That was yesterday and still nothing is working. Public mobile chat tells me to create a ticket but once i fill everything out it says the ticket can’t be submitted. I called rogers they said it’s an issue with my new provider (PM) and not them. Please help 😞

[Jessica08]

I called and it worked, THANK YOU! 

[softech · Accepted solution]

@Jessica08 yours is porting problem, call the number I messaged you , check your Community inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Jessica08]

Thank you! Outgoing works but not incoming calls or text. I will check my inbox for the number, thank you so much for your help! 

[Jessica08]

Thank you for your response! So I can dial out, but not receive calls or texts.

[softech]

@Jessica08 did you try reboot your phone with the PM sim ? And can't make outgo8ng calls too?

If no incoming and outgoing, it is sim card provision issue, easy fix with PM support, just engage them by messaging

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

if outgoing works but not incoming , There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Dunkman]

@Jessica08 

What happens if you put in your PM SIM card in your phone?  Do you get any service? 

If your port is stuck, you should still be able to text and dial out.  Just unable to receive text and calls.