@annettedavid wrote:
Hi I believe, it might be because Telus and Public Mobile is the same company and they told me they could not port from Public to Telus as well. As far as I am concerned am not happy with the Publicmobile service since there is no one to talk to. I am looking for a refund and nobody has gotten back to me regarding the same. If you are able to call anyone or a Moderator please let me know.
Thanks and hope you arrive at a solution
@annettedavid Hi I'm not sure what issue you may have or if the community can help with it but if it's something other than a refund we can certainly try. There was some trouble with notifications yesterday maybe that's why no one seemed to answer your post and its always better to start your own thread by posting your own question. That way you will get a better response and dedicated trouble shooting methods. There is no problem porting numbers from pm to telus o vice versa. The OP s issue is solely because the phone number was tied to a corporate account so she did not have the authority to release the number only once her company authorized the release of the number to her then she could then do the same to pm. I do believe the moderator who reached out may actually be reaching out to you as you had reqested in your post. But generally to get in touch with a moderator you would either send a private message to them (the envelope icon top right) or go thru Simon (?) Bottom right...ask to speak to a human, a couple of times and that will give you the prompt to fill out a ticket request and verify that you are the account holder. Otherwise you would send via the private message name, ph#, email, pin #, and the moderator may ask something else like security question or d.o.b. Do not ever post that on the community forum. As a rule there are no refunds at public mobile it is a prepaid service but they do issue credits on your account for honest mistakes , service issues or missing rewards or things in that genre. I hope you stay for a little longer and use the community to answer your questions. They have helped sort out many different problems for people stuck not being to get in touch with other providers live agents. The last 3 nights they have helped me help friends having issues with porting, unlocking a phone and activating during a flash sale that would have required long phone waits or waiting til the next day to get it sorted out. You have the instructions to reach a moderator now and wait times have been an hour or two for me lately so keep an eye on your private mailbox for the little number indicating a new message....good luck to you whatever your decision.
