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Unable to make phone calls from my cellphone???

Pocahontas
Great Neighbour / Super Voisin

I am not able to use my iPhone to make outgoing calls? I have received a ticket but am unable to enter the information required to access the technician??

4 REPLIES 4

Phil_Adelphus
Mayor / Maire

@Pocahontas  Are you able to receive incoming calls, text messages, does data work?  Have you tried turning airplane mode on, waiting a few minutes and then turning it off again?

You say you've "received a ticket". Does that mean you've created a ticket to get help from a CS Agent?

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

 

Chalupa_Batman_0-1717807965282.png

 

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

Pocahontas
Great Neighbour / Super Voisin

Transferred from Koodo about three weeks ago and all was working fine until yesterday! Have tried all the recomended solutions with not success.

Chalupa_Batman
Mayor / Maire

So, we're gonna need just a little more information from you.

Did you just sign up with Public Mobile? Have you been a customer for a while and this happened out of the blue?

Have you tried resetting your network settings on your iPhone and rebooted? Have you tried your SIM card in a different phone?

Need Help? Let's chat.