Western Canada Network Outage, August 19, 2024

[computergeek541]

For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.

[hairbag1]

@XiaoLongBao88 

you're not the Lone Ranger...others have similar issue with out-going calls today. No notice from PM or Telus though.

[MrRayhelp]

Help

[hairbag1]

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@computergeek541 wrote:

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@Dan-Cebuliak wrote:

I am unable to make out going calls, I can receive them. as well as texts, and send texts. I have done all the resets, all to no avail. What is going on with Public obile?

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Are you in the western part of the country?  There was a Telus wireless outage earlier in the day.

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Been an on-going issue for most of today. Woulda been nice if Public Mobile / Telus  kept us all updated with any info. If nothing more, to let others know it's a system issue rather than on customer end.

[XiaoLongBao88]

can anyone call out i know there was a network outage affecting telus towers but later i got a text saying it was resolved but im pretty sure its not i can receive calls send and receive texts data just calling out is the problem i messaged customer service agent they said they reset some stuff and had me turn off the phone and wait 5 mins and turn it back on but still same issues.

[slusagm]

@MELDER 

yes, there was problem this morning

https://productioncommunity.publicmobile.ca/t5/Get-Support/Alberta-Voice-problem/m-p/1243328#M858105

some said the issue is resolved and they can make and receive now.  Telus also removed the outage note.  Try reboot the phone, try your sim in another phone if possible.  If still cannot make calls or receive, ask PM to check.   

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Dan-Cebuliak wrote:

I am unable to make out going calls, I can receive them. as well as texts, and send texts. I have done all the resets, all to no avail. What is going on with Public obile?

---

Are you in the western part of the country?  There was a Telus wireless outage earlier in the day.

[Dan-Cebuliak]

I am unable to make out going calls, I can receive them. as well as texts, and send texts. I have done all the resets, all to no avail. What is going on with Public obile?

[bitman1]

mine is same in courtenay

[Chalupa_Batman]

Apparently there has been some outages.

https://www.telus.com/en/qc/outages

Look up your area. And also check the Announcements section here on the forum.

[MELDER]

I am unable to make outgoing calls but receive calls and can text fine.  My husbands phone works fine.  Any update on what is going on and when it will be fixed.

[Drumgary]

Okay thank you that would make sense. 

[eddieO]

@Drumgary, 

Public Mobile has been experiencing an outage today in western Canada (BC, AB, and SK) . It seems to be voice calls going out as several have reported being able to receive calls, text and data has been working. Hopefully they’ll have this fixed quickly. 

For a look at the outage map: https://www.telus.com/en/qc/outages

TELUS is aware and working on a fix but no ETA has been provided. Some customers have said it has started working again but it doesn't sound like it since we're still seeing posts about it

[Chalupa_Batman]

Try rebooting your phone. Also, check out this link to see if there are any outages in your area.

https://www.telus.com/en/qc/outages

[Ak81]

Hopefully it can be resolved soon. Thanks for the reply! 

[eddieO]

@bitman1, 

Public Mobile has been experiencing an outage today in western Canada (BC, AB, and SK) . It seems to be voice calls going out as several have reported being able to receive calls, text and data has been working. Hopefully they’ll have this fixed quickly. 

For a look at the outage map: https://www.telus.com/en/qc/outages

[Drumgary]

I have been unable to make or receive calls today. I have reset phone. Did public mobile software update. Checked airplane silent, blocked, and do not disturb. All are in correct settings. 

[eddieO]

@Ak81, Public Mobile has been experiencing an outage today in western Canada (BC, AB, and SK) . It seems to be voice calls going out as several have reported being able to receive calls, text and data has been working. Hopefully they’ll have this fixed quickly. 

For a look at the outage map: https://www.telus.com/en/qc/outages

TELUS is aware and working on a fix but no ETA has been provided. Some customers have said it has started working again but it doesn't sound like it since we're still seeing posts about it

[Ak81]

I have been unable to make calls or receive call all day. My plan is paid in full and subscribed to. What is going on ? When will this issue be resolved as other ppl are having the same issue. 

[bitman1]

I dial mout and all sounds good til just about the time it is going to ring and my call ends. My subscription is fine. text works

[XiaoLongBao88]

theres something wrong with telus you can do everything except making phone calls out can you receive calls??

[lumlum604]

I can text and receive calls, but I can't make a call.  I've reset my phone and turned airplane mode on/off.

[ddjiaqi]

sure, then it is telus problem

[slusagm]

@ddjiaqi 

this is not the "sometime" today, it is a Telus problem in the West
https://productioncommunity.publicmobile.ca/t5/Get-Support/Alberta-Voice-problem/m-p/1243328#M858105

[ddjiaqi]

if it happens "sometime ", either the phone has problem or just your location has bad signal for Telus signal tower. 

[slusagm]

not everyone in affected provinces have the problem.

some said the issue is resolved and they can make and receive now.  Telus also removed the outage note.  Try reboot the phone, try your sim in another phone if possible.  If still cannot make calls or receive, ask PM to check.   

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Viraj123]

I am having the same isuue. My friends who have same plan has no issues. But I can not make calls yet. This is since 8am today

[slusagm]

some got a text from PM about the voice trouble, did you get one?

from what I now, PM does not actively monitor the forum, but if you message them, they will reply.  Did you check the Community inbox?  If no reply still , message them again

[Edward58]

With all the comments about issues not being able to make or get cell calls (text and internet access is working), is someone from Public Mobile monitoring these comments and why are they not informing us what is going on? I submitted a request a few hours ago about this issue and have yet to hear from someone.

[slusagm]

What phones do you have?

try you swap the sim cards between the 2 phones.  It will somehow refresh your account and hopefully will solve your problem.  If that does not help, then you will need to have PM to check both your accounts

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sheh]

My husband and I have Public Mobile but for sometime now have issues with incoming and outgoing calls.

Cannot hear.  Wondering what the problem is.  Its frustrating.  How to get this problem solved.

There is no live person to talk to.  Please advise what to do