Unable to make calls & texting is sporadic

[SkeenaBlue]

Both my Hubby & I have been unable to make or receive phone calls today. Texting has been sporadic.

[SkeenaBlue]

We have restarted our phones. Swapped cards and no change

[SkeenaBlue]

Sorry, I have an iphone 6s+ & Hubby has a Samsung Flip 4 - I have submitted a ticket

[softech]

@SkeenaBlue 

what phone do you have?

try to swap the sim between the 2 phones, it will force a sim reprovision and could resolve the issue

if not, please  open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there 

[SkeenaBlue]

Iphone 6s+ & Hubby has a Samsung Flip 4; we have 1 bar on LTE and even that switched to No Service sporadically. We both have restarted our phones & no change. Will try a support ticket.

[hTideGnow]

HI @SkeenaBlue 

what phone you two have? try to reboot and see

and if you need support agent to refresh your account,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[SkeenaBlue]

My Hubby and I are having the same problem today. Haven’t even been able to make phone calls and text messaging is sporadic. Seems to be happening at least once a week. We are in central B.C.