Unable to log into account

[Enraged404]

Been with public mobile for a little while now, after my credit card expired I went to renew it and start my auto pay again, however, after setting it up again I'm unable to log into my account nor does it recognise my email address.

I tried to just imply create a new account but my old phone number that I used with my now previous mobile account is still in use? Really confused here....

[dabr]

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@Laurie_V wrote:

How can you get in touch with a mediator to reset my account?

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@Laurie_V    Can you provide a few more details as to what the problem is with your account and someone here might be able to offer suggestions/advice that might get your issued resolved before you get a response back from moderators?

However, if you need to contact moderators then submit a ticket to chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Response time to hear back from moderators can take 2-48 hours, normally it should be less than 2 hours.  Their message will appear in your community inbox (envelope icon) top right of your screen.

[Laurie_V]

How can you get in touch with a mediator to reset my account?

[Laurie_V]

I'm having the same problem. I can't get into my account to update my credit card information. It doesn't recognize my email address

[Shipwreck]

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@Enraged404 wrote:

That does work! Strange since I'm still unable to log into my account still.. 

Guess il just have to use payment vouchers from now on, thanks for your help.

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You mentioned your "old phone number" with your previous account is still in use. Did you request, or be issued, a new phone number when you set up the new account? If so you may need to contact a moderator to have that new number registered with the new account you set up.

[Anonymous]

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@Enraged404 wrote:

That does work! Strange since I'm still unable to log into my account still.. 

Guess il just have to use payment vouchers from now on, thanks for your help.

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I would recommend still getting the moderators to fix your self-serve access. Using 611 with vouchers is a stop gap work around in this case.

[Enraged404]

That does work! Strange since I'm still unable to log into my account still.. 

Guess il just have to use payment vouchers from now on, thanks for your help.

[Anonymous]

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@mm80 wrote:

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@Enraged404 wrote:

yep, tried everything..

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Your phone still works? If your plan renews tonight, you can buy a voucher from recharge.com to pay. Use *611 to add the voucher. You'll need to know your PIN. 

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No PIN required for adding vouchers in 611.

[mm80 · Accepted solution]

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@Enraged404 wrote:

yep, tried everything..

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Your phone still works? If your plan renews tonight, you can buy a voucher from recharge.com to pay. Use *611 to add the voucher. You'll need to know your PIN. 

[Enraged404]

yep, tried everything..

[mm80]

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@Enraged404 wrote:

Been with public mobile for a little while now, after my credit card expired I went to renew it and start my auto pay again, however, after setting it up again I'm unable to log into my account nor does it recognise my email address.

I tried to just imply create a new account but my old phone number that I used with my now previous mobile account is still in use? Really confused here....

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You can only have one self serve account. Does failing to recognize mean tthat you've already used the forgot password page?

[yanzhiqiang]

You need to contact moderator by clicking the bubble at bottom right.