Unable to create self-serve account

[thuan0509]

Hello,

I purchased a new SIM two days ago. The SIM works fine but I have not been able to create an online account for it.  

When I verify my phone, it keeps saying that "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click  here" .  

Anyone please kindly help.  

Thank you

[geopublic]

---

@coghlanpf wrote:

It seems there are two ways to create a self-serve account.  One requires an active phone number, and the other (during checkout to buy a SIM) doesn't.  This is confusing.

---

@coghlanpf  When you are activating online then the Selfserve account gets created at the same time. When you activate at the store/kiosk then you need to complete the registration.

[coghlanpf]

It seems there are two ways to create a self-serve account.  One requires an active phone number, and the other (during checkout to buy a SIM) doesn't.  This is confusing.

[geopublic]

---

@thuan0509 wrote:

Hello,

I purchased a new SIM two days ago. The SIM works fine but I have not been able to create an online account for it.  

When I verify my phone, it keeps saying that "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click  here" .  

Anyone please kindly help.  

Thank you

---

@thuan0509 Click here to register your selfserve account.

[coghlanpf]

Also see a problem description I provided here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Register-a-new-e-mail-account-works-d...

[hairbag1]

What happens when you call 611 ?

[thuan0509]

=> That's what's I am doing. In the first step it asks me to verify my phone number. Right after I enter the phone number it says the number is invalid or someone has created an account for it. 

[hairbag1]

---

@thuan0509 wrote:

I did not even have an account yet. I purchased a SIM and a number + selected a plan from a Walmart store. They just gave me a confirmation of purchase and asked me to create an online account myself. 

---

Top of page, right side click My Account...Create Account.

[thuan0509]

I did not even have an account yet. I purchased a SIM and a number + selected a plan from a Walmart store. They just gave me a confirmation of purchase and asked me to create an online account myself. 

[chrisbasm]

@thuan0509  Have you tried logging in using the account information you provided when setting up your SIM?