10-15-2018 10:48 AM - edited 01-05-2022 02:09 AM
My sim card is locked with a phone I no longer have access to and I am unable to create my PM account because now I don't have access to my phone number for the verification code. Anything else I can do?
10-15-2018 11:02 AM
@Danimals wrote:No I had no self-serve account set up after getting on with PM
Did you activate at a retail location? This is the only way I could think of to have a PM account without a self-serve account. Either way it sounds like you are going to need the assistance of the moderators.
- PM Phone Number
- 4 digit PIN (or at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
-Detailed explanation
Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-15-2018 10:59 AM
No I had no self-serve account set up after getting on with PM
10-15-2018 10:52 AM - edited 10-15-2018 10:53 AM
@Danimals wrote:My sim card is locked with a phone I no longer have access to and I am unable to create my PM account because now I don't have access to my phone number for the verification code. Anything else I can do?
Sounds like some awkward circumstances going on. You didn't have a self-serve account set up? If the password reset works can you get to the email address on the account?
If you can get into it then might I suggest getting into that other account and removing any of your own credit card information so that no charges happen on it.
10-15-2018 10:51 AM
@Danimals, SIM cards can be moved from phone to phone. They are not locked to the first phone that it's used in.