Unable to connect to network on an unlocked galaxy note 8

[LifeTime01]

Help needed, am unable to connect to the public mobile network. Device is Samsung galaxy note 8 unlocked.

[srlawren]

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@geopublic wrote:

@Triguy  and @hycm53  The OP @LifeTime01  has stated that they are having issues connecting to the Public Mobile network not accessing data so APN is not the issue right now.

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@geopublic few seem to care, they jump right to APN on just about any issue raised in the community. 

[Anonymous]

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@LifeTime01 wrote:

The sim card works fine in my galaxy S 8. I've restarted the note 8 many times, what do you mean by network reset?

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Did you pass through this step? Open up Start Checking and the second option in there is the blacklist checker.

[LifeTime01]

The sim card works fine in my galaxy S 8. I've restarted the note 8 many times, what do you mean by network reset?

[iliketotalk]

@LifeTime01 Hi do a network reset see what happens

[LifeTime01]

It connects to my wifi internet at home but not connecting to the Public Mobile network so i can make and receive phone calls

[LifeTime01]

This is what am getting for apn settings

[geopublic]

@Triguy  and @hycm53  The OP @LifeTime01  has stated that they are having issues connecting to the Public Mobile network not accessing data so APN is not the issue right now.

[Anonymous]

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@LifeTime01 wrote:

Help needed, am unable to connect to the public mobile network. Device is Samsung galaxy note 8 unlocked.

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Do you mean connecting to the internet with your data? Or do you mean connecting to Public Mobile to begin with?

Is the phone maybe blacklisted?

[Triguy]

Make sure to check your APN settings.  When you log into your self serve account next to data and addons is there an amount showing ?  If it is blank then you have used all your data.

[sunflowershine]

@LifeTime01 The phone is compatible. 

https://www.publicmobile.ca/en/bc/get-started 

May be try restart your phone first. 

[geopublic]

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@LifeTime01 wrote:

Help needed, am unable to connect to the public mobile network. Device is Samsung galaxy note 8 unlocked.

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@LifeTime01  Do you have another phone to test the sim with?

[hycm53]

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@LifeTime01 wrote:

Help needed, am unable to connect to the public mobile network. Device is Samsung galaxy note 8 unlocked.

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Please follow this link to set your phone APN:

https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-note8